Debt Collector

Colliers · Sydney, NSW

Ready to build a career in finance? At Colliers, we believe great talent can come from anywhere. Whether you've worked in customer service, a call centre, administration, retail, hospitality, banking or another people-focused role, this could be the opportunity you've been looking for. Due to continued growth, we're seeking a Debt Collection Officer to join our high-performing Finance team. This is an ideal role for someone who enjoys talking to people, isn't afraid to pick up the phone, and is looking to develop a long-term career within finance. As a Debtors Collection Officer, you'll play a key role in supporting the financial health of the business through proactive debtor management and relationship-focused collections. You'll spend a significant portion of your day speaking with clients, resolving payment queries, and helping drive positive outcomes while maintaining Colliers' commitment to exceptional client service. Key Responsibilities Manage a portfolio of debtor accounts and follow up outstanding balances Conduct outbound phone calls to clients regarding overdue accounts Build strong relationships with internal stakeholders and external clients Investigate and resolve payment queries and account discrepancies Issue statements, reminders and collection correspondence Maintain accurate records and collection notes within internal systems Monitor debtor ageing and support month-end reporting activities Assist with audit requests and ensure debtor documentation is maintained in accordance with company policies and compliance requirements Support the ongoing improvement of collection processes and adherence to internal controls Deliver a professional, customer-focused approach in every interaction